Versand

Last Updated: August 11, 2026
This Shipping Policy complies with German Digital Services Act (DDG) and EU e-commerce transparency regulations and applies to all orders placed on www.anoviaa.com.

Order Processing Time

Orders are processed within 1–3 business days, excluding Saturdays, Sundays, and official German public holidays. Late orders will be processed on the next working day.

Delivery Coverage

We provide shipping services across all regions of Germany and major European Union countries via trusted German and EU logistics partners.

Estimated Delivery Times

  • Germany Domestic: 2–4 working days
  • European Union Countries: 4–7 working days
Delivery times are estimates only. Delays may occur due to peak seasons, weather, public holidays, customs procedures, or incorrect customer address information.

Shipping Fees & Currency

All prices are displayed in Euro (EUR) including German statutory VAT. All shipping fees are clearly displayed at checkout with no hidden charges, complying with German pricing transparency laws.

Order Tracking

A tracking number will be sent after dispatch. Tracking information will update within 24–48 hours on the carrier’s official system.

Address Responsibility

Customers are responsible for providing accurate and complete delivery addresses and postal codes. We are not liable for lost or misdelivered parcels caused by incorrect customer information.

Undelivered Parcels

Parcels returned due to invalid addresses, delivery failure, or customer refusal may incur reshipping fees payable by the customer unless caused by our error.

Damaged or Lost Shipments

Please contact our support team promptly if your parcel is damaged or lost in transit. We will assist with carrier claims and provide remedies in accordance with German consumer law.